Security

We take security seriously. Please contact support@arctype.com for further questions about the policies and practices below.

Arctype does not store your database connection info and queries without your explicit permission.

Data Storage

Without an Account

You can choose to Continue without an Account when you sign up for Arctype. An individual workspace is created where all Arctype objects, including queries, dashboards, and database connections are saved to your local machine only. If you lose access to your computer with Arctype installed, we cannot recover your Arctype workspace for you.

With an Account

If you sign up for Arctype using Google sign-in or an email address, you can create both Individual and Team workspaces. Individual workspaces only save data locally, as described above.

Team workspaces sync your Queries and Dashboards to Arctype's cloud servers so they can be shared with other members of the workspace. Connections are synced if the toggle Sync to Cloud and Share with Team is selected in the Connection menu. This toggle can be deselected to prevent the sharing of a Connection in a team workspace. In this case, team members must manually input connection details to connect to databases in the team workspace. SSL certificates and SSH keys that are used to establish a Connection are never synced and must be sent separately to each workspace member.

An Arctype account may have multiple individual and team workspaces.

Cloud Syncing Setup

You can create a team workspace at any point by sharing it with someone. At this point, local data is synced to the cloud. Likewise, you can convert a team workspace to an individual workspace in Settings. At this point, data stored on the cloud is deleted and is only stored locally.

Arctype uses Amazon Web Services (AWS) to host its servers. Arctype databases are on private networks and not accessible from external networks. Connection information is encrypted, backed by AWS Key Management Service. SSH keys and SSL certificates are never sent to Arctype servers. While this may be a hassle for some teams that desire more seamless database sharing, we believe this is a necessary trade-off to prioritize user security.

Interested in deploying Arctype within your own network and cloud? Contact sales@arctype.com

Permissions and Roles

In a team workspace there are three levels of permissions.

Editor

Editors can create and save Queries and Dashboards and access all synced Connections in a single workspace. Editors can create public queries and dashboards which can be opened by anyone in a browser. Public queries and dashboards do not load in the browser if the connections they use require SSL certificates or SSH keys.

Admin

Admins can add new members to the workspace and can do everything that Editors can do.

Owner

The creator of the workspace. Owners can do everything that Admins and Editors can do, and create Admins.

Telemetry

Arctype uses Sentry for error reporting. We collect telemetry such as the number of queries run from all workspaces. Some events are sent through Datadog and Customer.io. Arctype comes with in-app chat through Intercom. This can be disabled in Settings.

Interested in more options for telemetry? Please contact support@arctype.com.

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